IT Support

Math Support for Students

Math Supports for Grades 4-11

TVO Mathify offers free 1:1 online math tutoring with Ontario Certified Teachers in a safe and secure online environment for students. Mathify connects LDCSB students who are registered in Grade 4-11 Math courses with free 1:1 online math help and tutoring. The best part is that it’s free. All TVO tutors are Ontario certified math teachers and they are there to help support your learner through math concepts and problems, from the simple to the complex. Tutors are available online from Monday - Friday 9 am to 9 pm ET and 3:30 pm to 9 pm ET Sunday until the end of June. Summer supports continue through July and August from Monday to Friday, 9 am to 9 pm ET.

Some Key Features of TVO Mathify include:

Supports the Ontario math curriculum
Safe & secure online learning space
Voice and text chat options
Interactive whiteboard
Compatible on all devices

Grade 4-11 LDCSB students taking Math courses can register for TVO Mathify in a few simple steps. It is easiest if students register and access the Mathify site via the link in the Learning Toolkit located on the homepage of the LDCSB Virtual Learning Environment (Brightspace by D2L). Instructions for student registration can be found on the Student Help page in the Virtual Learning Environment (VLE). Once a connection is established between the VLE and TVO Mathify sites, the connection between the VLE and TVO Mathify remains for the student as long as they use the VLE Toolkit link to access the Mathify site. (One less username/password to remember!)

The site can be accessed directly at: https://www.tvomathify.com/students

If there are any questions regarding Mathify, please contact your child's teacher.

Technology Support for Students

What We Can Help With

User ID and password issues for students, including account resets or locked out issues
Problems accessing LDCSB online systems, including
- The MyLDCSB staff/student portal
- The Virtual Learning Environment (VLE)
- Microsoft Office 365 (Outlook, OneDrive, Teams, etc.)
Technical support for LDCSB provided Student Remote Learning Devices
Technical support for LDCSB provided Student Internet Access Devices

Before You Contact Tech Support

Password Reset Information

If you are asked to change your password, you will need to choose a new password, next time you log in.

The LDCSB requires strong passwords to help protect users and their information.

It is important to update all your devices and the applications with the new password. Attempting to access an account with an incorrect password can cause your account to be locked out. If you are locked out and can't log in, please call your school and leave a message for the teacher to have your password reset

Student Help Guides: Documentation & Videos. Note: You must log in using an LDCSB account to access.

Important Info For Travellers

The Board has no way of guaranteeing that students who travel will have access during their travels outside of Canada.

To combat phishing e-mails and online identity theft Multi-Factor Authentication (MFA) is required when travelling. MFA is a way to protect users by prompting you to confirm that the computer or device you are using to access your board Office 365 account is trusted by you. This is done using an Authenticator application installed on one of your devices.

Students need to be aware that if you are planning to travel outside of Canada or the US, you will need to set up MFA before you leave Canada to access your Board e-mail or any sites (like the VLE) that use it to "authenticate" or grant you access. It cannot be set up outside of Canada.

For a full explanation of MFA and how to set it up, be sure to consult the following:

Multi Factor Authentication Setup

Homework Help + Tech Support

Math Support for Students

Technology Support for Students