IT Support » Technology Support

Technology Support

Before You Contact Us

Please have the following ready and available prior to contacting us for support:
  • Student Name and Student Number
  • Ontario Education Number (OEN), available at the top of any of your report cards
 
 

What We Can Help With

  • User ID and password issues for students, including account resets or locked out issues
  • Problems accessing LDCSB online systems, including:
    • The MyLDCSB staff/student portal
    • The Virtual Learning Environment (VLE)
    • Microsoft Office 365 (Outlook, OneDrive, Teams, etc.)
  • Technical support for LDCSB provided Student Remote Learning Devices
  • Technical support for LDCSB provided Student Internet Access Devices
 
 

How to Contact Us

IT support is available Monday to Friday, 8:00 am to 4:00 pm.

This week, we are experiencing high call volumes, and appreciate your patience and understanding. If we do not answer your call, it is because we are assisting another caller. Please call back, we want to ensure your challenges are resolved. Thank you for understanding.
 
Our IT Support phone number is 519-675-4438
 
 

Frequently Asked Questions

Username:    Workstation   
Password:      I<3myjob  (Note first character is a capital i)
We are in the process of installing the MS Teams apps on all iPads using our Mobile Device Manager. Please leave the iPad turned on and connected Wi-Fi. The app should install itself within 24 hours.
We ordered enough headsets (with microphones) and webcams for each student who receiving a desktop. Unfortunately, due to COVID caused supply chain delays and excessive demand, they are on back-order. Devices will be made available as soon as they reach us.

If you are asked to change your password, you will need to choose a new password, next time you log in.

The LDCSB requires strong passwords to help protect users and their information.

Our Minimum Password Requirements
  • Cannot contain any part of your name or common words (i.e. Hockey)
  • Cannot be something that you have used in the past
  • Must be between 8 to 16 characters long
  • Must contain the following:
    • at least one (1) uppercase letter - (A, B, C, D, E,...Z)
    • at least one (1) lowercase letter -  (a, b, c, d, e, ... z)
    • at least one (1) number - (0, 1, 2, 3 ,4, 5, 6, 7, 8, 9) 
  • May can contain the following non-alphanumeric characters (` ~ ! @ #$ % ^ & * ( ) _ + - = { } | [ ] \ : “ ; ‘ < > ? , . /)

Examples of good passwords:
  • Scho0lisFun!    -  (Uppercase S, F, lowercase s, c, h, o, l, i, s, u, n number 0, and non-alpha !)
  • !loveSch00l?    -  (Uppercase S, lowercase l, o, v, e, c, h, l, number 0, 0, non-alpha ! ?)
  • IH@teC0vid19 -   (Uppercase IHC,  lowercase t, e, v, i, d, number 0, 1, 9, non-alpha @)
 
It is important to update all your devices and the applications with the new password. Attempting to access an account with an incorrect password can cause your account to be locked out. If you are locked out and can't log in, please call your school and leave a message for the teacher to have your password reset