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IT Support » Technology Support

Technology Support

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What We Can Help With

  • User ID and password issues for students, including account resets or locked out issues
  • Problems accessing LDCSB online systems, including:
    • The MyLDCSB staff/student portal
    • The Virtual Learning Environment (VLE)
    • Microsoft Office 365 (Outlook, OneDrive, Teams, etc.)
  • Technical support for LDCSB provided Student Remote Learning Devices
  • Technical support for LDCSB provided Student Internet Access Devices

Before You Contact Us

Please have the following ready and available prior to contacting us for support:
  • Student Name and Student Number
  • Ontario Education Number (OEN), available at the top of any of your report cards

How to Contact Us

IT support is available Monday to Friday (School Days), 8:00 am to 4:00 pm.

It is our goal to answer your calls in as timely and promptly as possible, however, from time to time, we do experience high call volumes. We appreciate your patience and understanding during these times.

If we do not answer your call, please understand, that it is because we are assisting other callers. Please call back, we want to ensure your challenges are resolved. Thank you for understanding.
 
Our IT Support phone number is 519-675-4438
 
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Frequently Asked Questions

If you are asked to change your password, you will need to choose a new password, next time you log in.

The LDCSB requires strong passwords to help protect users and their information.

Our Minimum Password Requirements

  • Cannot contain any part of your name or common words (i.e. Hockey)
  • Cannot be something that you have used in the past
  • Must be between 8 to 16 characters long
  • Must contain the following:
    • at least one (1) uppercase letter - (A, B, C, D, E,...Z)
    • at least one (1) lowercase letter -  (a, b, c, d, e, ... z)
    • at least one (1) number - (0, 1, 2, 3 ,4, 5, 6, 7, 8, 9) 
  • May can contain the following non-alphanumeric characters (` ~ ! @ #$ % ^ & * ( ) _ + - = { } | [ ] \ : “ ; ‘ < > ? , . /)

Examples of good passwords:

  • Scho0lisFun!    -  (Uppercase S, F, lowercase s, c, h, o, l, i, s, u, n,  number 0, and non-alpha !)
  • !loveSch00l?    -  (Uppercase S, lowercase l, o, v, e, c, h, l, number 0, 0, non-alpha ! ?)
  • IH@teC0vid19 -   (Uppercase I, H, C,  lowercase t, e, v, i, d, number 0, 1, 9, non-alpha @)

 

It is important to update all your devices and the applications with the new password. Attempting to access an account with an incorrect password can cause your account to be locked out. If you are locked out and can't log in, please call your school and leave a message for the teacher to have your password reset

Student Help Guides (Documentation & Video's)
Note: You must log in using an LDCSB account to access.
Username:    Workstation   
Password:      I<3myjob  (Note first character is a capital i)