Homework Help + Tech Support

Math Support for Students

Math Supports for Grades 4-11

TVO Mathify offers free 1:1 online math tutoring with Ontario Certified Teachers in a safe and secure online environment for students. Mathify connects LDCSB students who are registered in Grade 4-11 Math courses with free 1:1 online math help and tutoring. The best part is that it’s free. All TVO tutors are Ontario certified math teachers and they are there to help support your learner through math concepts and problems, from the simple to the complex. Tutors are available online from Monday - Friday 9 am to 9 pm ET and 3:30 pm to 9 pm ET Sunday until the end of June. Summer supports continue through July and August from Monday to Friday, 9 am to 9 pm ET.

Some Key Features of TVO Mathify include:

Supports the Ontario math curriculum
Safe & secure online learning space
Voice and text chat options
Interactive whiteboard
Compatible on all devices

Grade 4-11 LDCSB students taking Math courses can register for TVO Mathify in a few simple steps. It is easiest if students register and access the Mathify site via the link in the Learning Toolkit located on the homepage of the LDCSB Virtual Learning Environment (Brightspace by D2L). Instructions for student registration can be found on the Student Help page in the Virtual Learning Environment (VLE). Once a connection is established between the VLE and TVO Mathify sites, the connection between the VLE and TVO Mathify remains for the student as long as they use the VLE Toolkit link to access the Mathify site. (One less username/password to remember!)

The site can be accessed directly at: https://www.tvomathify.com/students

If there are any questions regarding Mathify, please contact your child's teacher.

Technology Support for Students

What We Can Help With:

User ID and password issues, including account resets or locked out issues.
Problems accessing LDCSB online systems, including MyLDCSB, the VLE and Microsoft Office.
Technical support for LDCSB provided devices.

Please have the following ready and available prior to contacting IT support:

Student Name, Student Number and Ontario Education Number (OEN), available at the top of any of your report cards

IT support is available Monday-Friday: 8 am - 4 pm by calling 519-675-4438.

Password Reset Information

If you are asked to change your password, you will need to choose a new password, next time you log in. The LDCSB requires strong passwords to help protect users and their information.

It is important to update all your devices and the applications with the new password. Attempting to access an account with an incorrect password can cause your account to be locked out. If you are locked out and can't log in, please call your school and leave a message for the teacher to have your password reset

Important Info For Travellers

Updated October 7, 2025:

Students planning to travel outside of Canada: your teacher or school principal will need to contact the IT Helpdesk to enable MFA on your LDCSB account before you leave Canada. It cannot be set up outside of Canada.

The Board has no way of guaranteeing that students will have access LDCSB e-mail, Microsoft Office, the VLE, etc. during their travels outside of Canada.

To combat phishing e-mails and online identity theft Multi-Factor Authentication (MFA) is required when traveling. MFA is a way to protect users by prompting you to confirm that the computer or device you are using to access your board Office 365 account is trusted by you. This is done using a special application installed on one of your devices.