IT Support » ICTS Support

ICTS Support

Available Support:
 
The Innovative and Collaborative Technology Services Department of the LDCSB is pleased to offer online chat and phone support to students, parents and staff for the following: 
    • Issues accessing LDCSB online systems (Username & Passwords)
      • MyLDCSB staff/student portal
      • The Virtual Learning Environment (VLE)
      • Microsoft Office 365 (Outlook, OneDrive, Teams, etc.)
    • Technical support for LDCSB provided Student Remote Learning Devices
    • Technical support for LDCSB provided Student Internet Access Devices
 
ICTS Support Hours:

The ICTS Service Centre is available to assist Monday to Friday, from 8:00 am to 4:00 pm.
 

Please have the following ready and available prior to contacting us for support:

  • Student Name and Student Number
  • Ontario Education Number (OEN), available at the top of any of your report cards

Calling the ICTS Service Centre:
 
Phone Number:  519-675-4438

Starting a Chat:
 
Click the   Start a chat button in the bottom right of this page.
 
Please start your chat with your full name and an email address where you can be reached. Thank you.