IT Support » Technology Support

Technology Support

What We Can Help With

  • User ID and password issues for students, including account resets or locked out issues
  • Problems accessing LDCSB online systems, including
    • The MyLDCSB staff/student portal
    • The Virtual Learning Environment (VLE)
    • Microsoft Office 365 (Outlook, OneDrive, Teams, etc.)
  • Technical support for LDCSB provided Student Remote Learning Devices
  • Technical support for LDCSB provided Student Internet Access Devices

Before You Contact Us

Please have the following ready and available prior to contacting us for support:
  • Student Name and Student Number
  • Ontario Education Number (OEN), available at the top of any of your report cards

How to Contact Us

IT support is available Monday to Friday (School Days), 8:00 am to 4:00 pm.

It is our goal to answer your calls in as timely and promptly as possible, however, from time to time, we do experience high call volumes. We appreciate your patience and understanding during these times.

If we do not answer your call, please understand, that it is because we are assisting other callers. Please call back, we want to ensure your challenges are resolved. Thank you for understanding.
 
Our IT Support phone number is 519-675-4438
 

Frequently Asked Questions

If you are asked to change your password, you will need to choose a new password, next time you log in.

The LDCSB requires strong passwords to help protect users and their information.

Our Minimum Password Requirements

  • Cannot contain any part of your name or common words (i.e. Hockey)
  • Cannot be something that you have used in the past
  • Must be between 8 to 16 characters long
  • Must contain the following:
    • at least one (1) uppercase letter - (A, B, C, D, E,...Z)
    • at least one (1) lowercase letter -  (a, b, c, d, e, ... z)
    • at least one (1) number - (0, 1, 2, 3 ,4, 5, 6, 7, 8, 9) 
  • May can contain the following non-alphanumeric characters (` ~ ! @ #$ % ^ & * ( ) _ + - = { } | [ ] \ : “ ; ‘ < > ? , . /)

Examples of good passwords:

  • Scho0lisFun!    -  (Uppercase S, F, lowercase s, c, h, o, l, i, s, u, n,  number 0, and non-alpha !)
  • !loveSch00l?    -  (Uppercase S, lowercase l, o, v, e, c, h, l, number 0, 0, non-alpha ! ?)
  • [email protected] -   (Uppercase IHC,  lowercase t, e, v, i, d, number 0, 1, 9, non-alpha @)

 

It is important to update all your devices and the applications with the new password. Attempting to access an account with an incorrect password can cause your account to be locked out. If you are locked out and can't log in, please call your school and leave a message for the teacher to have your password reset

Student Help Guides (Documentation & Video's)
Note: You must log in using an LDCSB account to access.
Username:    Workstation   
Password:     
I<3myjob  (Note first character is a capital i)

The Board has no way of guaranteeing that students who travel will have access during their travels outside of Canada.

To combat phishing e-mails and online identity theft Multi-Factor Authentication (MFA) is required when travelling.  MFA is a way to protect users by prompting you to confirm that the computer or device you are using to access your board Office 365 account is trusted by you. This is often done by sending a text message to you or using an Authenticator application installed on one of your devices.   Students need to be aware that if you are planning to travel outside of Canada or the US, you will need to set up MFA before you leave Canada to access your Board e-mail or any sites (like the VLE) that use it to "authenticate" or grant you access. It cannot be set up outside of Canada.

There are three ways to configure MFA with Office365:
  1. Add a cell phone number to receive SMS text messages 
  2. Add a home/office phone number to receive an automated phone call. 
  3. Install the Microsoft Authenticator App on any WIFI enabled iPhone, iPad, Android phone, Android Tablet or Windows PC to approve via a popup.  
​For a full explanation of MFA and how to set it up, be sure to consult the following: